WhatsApp CRM built for online shops
Online shops on Shopify, Wix and WooCommerce get a disproportionate share of customer questions and order updates on WhatsApp, usually through one phone. WaCRM adds a shared team inbox, AI reply help and order automation on top of that number, so support and fulfilment keep up as order volume grows, without asking customers to use a different channel.
Updated
Team inbox and AI assist work today on any store platform
Order automation: confirmation, COD, delivery, abandoned cart
Store connectors (Shopify, Wix, WooCommerce) are early access
Setup Commerce connects your store manually in 3-5 days
What slows an online shop down on WhatsApp
A single owner or one staff member answering WhatsApp from a phone works until order volume passes what one person can track. Order confirmations get delayed, COD orders go unconfirmed before a courier is dispatched, and a cart abandoned at checkout never gets a reminder. None of this is a messaging problem — it is a capacity and process problem that a shared inbox and automation are built to solve.
Talk to an expert
Huy Nguyen (David), Founder & CEO
Tell David what platform you're on and what's slowing your order support down today.
How it works for a shop
- Connect your number with coexistence (Quick Setup), so staff can share it without losing the phone app.
- Add your team to the inbox, assign chats by role (sales, support, fulfilment).
- Turn on order templates for confirmation, COD, delivery and abandoned cart (Setup Commerce or your own store connector once live).
- Use AI assist so common questions get a fast, accurate reply without a staff member typing from scratch.
Benefits
- No new number: customers keep messaging the one they already know.
- Fewer missed orders and delayed COD confirmations.
- A record of every conversation per customer, shared across your team.
Frequently asked questions
Which store platforms does WaCRM work with?
WaCRM is built for Shopify, Wix, WooCommerce and web-to-print shops. Self-serve store connectors are early access (see Integrations); until they ship, our team connects your store manually as part of Setup Commerce.
Can I use WaCRM if I don't have a store connector yet?
Yes. The team inbox, AI assist and broadcast templates work today regardless of your store platform. Order automation needs either a connector (early access) or a manual setup through Setup Commerce.
How fast can an online shop get started?
Quick Setup connects your number with coexistence in 48 hours. Setup Commerce, which adds order templates and store connection, takes 3-5 days.
Get your shop's WhatsApp support organised
Request early access, or start with Setup Commerce if you want your store connected and order templates ready fast.