# WaCRM

> WhatsApp CRM for online shops on Shopify, Wix, WooCommerce and web-to-print: a team inbox, AI reply
> help for staff, and order automation, built on the WhatsApp Business Platform (Cloud API) with
> coexistence so the WhatsApp app keeps working on your phone.
> A product of Netbase Enterprise Solutions and Applications Joint Stock Company (Netbase JSC), Hanoi, Vietnam. A person opens your workspace and connects your number with you.

## About WaCRM

WaCRM is an independent product of Netbase JSC, built on the WhatsApp Business Platform (Cloud API). It is not affiliated with or endorsed by Meta or WhatsApp LLC; "WhatsApp" is used only to describe platform compatibility.

## Key pages

- [Home](https://wacrm.co/): WhatsApp CRM for online shops — team inbox, AI assist, order automation.
- [Pricing](https://wacrm.co/pricing/): plans from $29/month, 14-day trial, 0% markup on WhatsApp messages.
- [Features](https://wacrm.co/features/): team inbox, keep your phone app, order automation, AI assist, broadcasts & templates.
- [Integrations](https://wacrm.co/integrations/): Shopify, Wix, WooCommerce, Chrome sidebar — early access.
- [Services](https://wacrm.co/services/): Quick Setup, Setup Commerce, Done-for-you, Campaign management.
- [Solutions: online shops](https://wacrm.co/solutions/online-shops/): for Shopify, Wix and WooCommerce shops.
- [Solutions: print shops](https://wacrm.co/solutions/print-shops/): for print and web-to-print shops.
- [Solutions: agencies](https://wacrm.co/solutions/agencies/): multi-client workspaces and white label.
- [Guides](https://wacrm.co/guides/): how-to guides for Embedded Signup, coexistence, templates, pricing and automation.
- [Request Early Access](https://wacrm.co/signup/): a person replies within one working day.
- [About](https://wacrm.co/about/): WaCRM is a product of Netbase JSC, founded 2012.
- [Contact](https://wacrm.co/contact/): email, WhatsApp, and office details.

## Guides

- [Abandoned Cart Messages and Opt-in Rules](https://wacrm.co/guides/abandoned-cart/): How to send WhatsApp abandoned-cart reminders without breaking WhatsApp's opt-in rules, and what to say to bring a customer back without sounding pushy.
- [COD Confirmation on WhatsApp](https://wacrm.co/guides/cod-confirmation/): How to confirm cash-on-delivery orders over WhatsApp before dispatch, cutting failed deliveries and return shipping costs.
- [Getting WhatsApp Templates Approved](https://wacrm.co/guides/template-approval/): How Meta reviews WhatsApp message templates, common rejection reasons, and how to write a template that gets approved on the first try.
- [How to Connect a Number with Embedded Signup](https://wacrm.co/guides/embedded-signup/): Step-by-step: connecting your WhatsApp number to WaCRM through Meta's Embedded Signup, what Meta checks, and what to prepare beforehand.
- [Keep the WhatsApp Business App and the API Together](https://wacrm.co/guides/coexistence/): What coexistence actually keeps working on your phone, what switches off, and what to do if your phone is lost or reset.
- [The 1,000 Free Service Messages Rule](https://wacrm.co/guides/free-service-messages/): From 1 October 2026, WhatsApp gives 1,000 free service messages per number per month, but needs a payment method on file. Here's how to add one at Meta.
- [WhatsApp Message Prices by Country](https://wacrm.co/guides/message-pricing/): USD per-delivered-message WhatsApp Business Platform rates by country and category, effective 1 October 2026, with links to check Meta's own rate card.

## Legal

- [Terms](https://wacrm.co/legal/terms/): terms of service.
- [Privacy](https://wacrm.co/legal/privacy/): privacy policy.
- [Data deletion](https://wacrm.co/legal/data-deletion/): how to ask for data deletion.
- [DPA](https://wacrm.co/legal/dpa/): data processing agreement.
- [Acceptable use](https://wacrm.co/legal/acceptable-use/): opt-in, no spam, no general AI chatbot.
- [Refund policy](https://wacrm.co/legal/refund/): setup fee and subscription refund rules.
- [Disclaimer](https://wacrm.co/legal/disclaimer/): image credits and illustration disclaimers.

## Contact

- [Sales email](mailto:sales@wacrm.co): plans, pricing and early access questions.
- [Support email](mailto:support@wacrm.co): existing workspace support.
- [Privacy email](mailto:privacy@wacrm.co): data-protection and privacy requests.
- [WhatsApp](https://wa.me/84937869689): +84 937 869 689, Huy Nguyen (David), Founder & CEO.
- [Full text version](https://wacrm.co/llms-full.txt): every page in one file.