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WaCRM

Terms of Service

These terms are a binding agreement between you and Netbase JSC, the company that operates WaCRM. Read them before requesting early access or using the service, since they cover billing, acceptable use, and what happens if either side ends the agreement.

Effective date · Version 1.0

1. Agreement

WaCRM is a product of Netbase Enterprise Solutions and Applications Joint Stock Company (Netbase JSC) (“Netbase”, “we”, “us”), enterprise and tax code 0105951482, registered office No. 18, Lane 445/46 Lac Long Quan, Xuan La Ward, Tay Ho District, Hanoi, Vietnam. By requesting early access, signing up for a workspace, or using WaCRM, you agree to these terms on behalf of yourself and the business you represent.

2. The service

WaCRM is a WhatsApp CRM built on the WhatsApp Business Platform (Cloud API): a shared team inbox, AI reply help and conversation summaries for your staff, message templates, broadcasts, segments, contact import and client records. WaCRM connects a WhatsApp number through Meta's Embedded Signup with coexistence, so the WhatsApp Business app can keep working on your phone alongside WaCRM.

Some features are marked “early access” on the pricing page and inside the product: store connectors for Shopify, Wix, WooCommerce and a Chrome sidebar, order-automation flow builder, API and webhooks, white label, and message-cost reports. Early-access features are not fully self-serve; our team may set them up with you by hand, and we may change or remove them before general release.

WaCRM is a tool for your staff. It is not a general-purpose AI chatbot, and you may not use it as one.

3. Eligibility and accounts

You must be at least 18 and have authority to bind the business you register. You are responsible for the accuracy of the information you give us, for your staff accounts, and for keeping login credentials and API tokens confidential. Notify us promptly at [email protected] if you suspect unauthorised access.

4. Early access

During early access, a workspace is opened by our team after the request: a person reviews your request and replies, usually within one working day, to set up your account. We may decline or delay a request at our discretion, for example if we cannot verify your business or your use case conflicts with section 7.

5. Billing and plans

Current plans, prices and what each plan includes are published on the pricing page. During early access, subscription plans are billed by PayPal invoice, issued periodically by Netbase. You agree to pay invoices within the terms stated on the invoice. Setup services (Quick Setup, Setup Commerce, Done-for-you/Migration, Campaign management, and rescue services) are fixed-price, one-time or recurring fees as described on the services pages, billed separately from your subscription plan.

Refunds are handled under the Refund Policy.

6. WhatsApp messages and Meta

WhatsApp message fees are between you and Meta: WaCRM applies 0% markup on messages. You pay Meta directly, at Meta's own published price, through the payment method on your own WhatsApp Business Account. Meta's pricing, free-tier rules, and policies (including the ban on general-purpose AI chatbots since 15 January 2026) apply to your use of the WhatsApp Business Platform in addition to these terms, and can change without our control. WaCRM is an independent product of Netbase JSC and is not affiliated with or endorsed by Meta or WhatsApp LLC; “WhatsApp” is used only to describe compatibility with the WhatsApp Business Platform.

7. Acceptable use

You must only message people who opted in to hear from your business, and must honour opt-outs. You may not use WaCRM to send unsolicited bulk messages (spam), to build a general-purpose AI chatbot, or for any unlawful purpose. Full rules are in the Acceptable Use Policy, which is part of these terms.

8. Your content

You keep ownership of your contact data, message content, templates and catalogue information (“your content”). You grant Netbase a licence to process your content solely to provide the service, consistent with the Privacy Policy and the Data Processing Agreement. You are responsible for having the right to import and message the contacts you upload.

9. Third-party platforms

WaCRM integrates with or is being built to integrate with third-party platforms (Meta's WhatsApp Business Platform, Shopify, Wix, WooCommerce, and others). We are not responsible for the availability, policies or acts of these third parties. Integration pages marked “early access” describe what is planned; until an integration ships, our team connects your store manually as part of the Setup Commerce service.

10. No warranties

The service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that Meta will approve your templates, verify your business, or keep any feature available indefinitely.

11. Limitation of liability

To the maximum extent permitted by law, Netbase's total liability arising out of or relating to these terms or the service is limited to the fees you paid to Netbase for the service in the three months before the claim arose. Netbase is not liable for indirect, incidental, or consequential damages, or for WhatsApp message fees, which are between you and Meta.

12. Termination

You may cancel your subscription at any time from your account or by emailing [email protected]; see the Refund Policy for what happens to the current billing period. We may suspend or terminate your access for a breach of section 7, non-payment, or if required by Meta's policies.

13. Changes to these terms

We may update these terms as the service changes, particularly as early-access features move to general availability. We will update the effective date above and the version number; material changes will be notified by email to active workspaces.

14. Governing law

These terms are governed by the laws of Vietnam. Disputes will first be discussed in good faith between the parties; unresolved disputes are settled by arbitration at the Vietnam International Arbitration Centre (VIAC), unless the parties agree otherwise in writing.