One WhatsApp number, your whole team answering
The team inbox puts every conversation from your connected WhatsApp number in one shared view, so more than one staff member can read and reply without stepping on each other. Assign a chat to the right person, see its status at a glance, and keep a record of who answered what — all on the number your customers already know.
Updated
Works today, on any plan
Assign chats to named staff, reassign anytime
2 seats on Starter, up to 15 on Pro
Full conversation history kept per contact
The problem with one phone, one inbox
A shop that starts on WhatsApp usually starts with one phone in one person's hand. That works for the first few orders a day. It stops working the moment a second person needs to answer, an order comes in while the owner is asleep, or a customer's question needs someone from a different part of the business — packing, delivery, or returns. Switching phones, forwarding screenshots, or sharing one login between staff all create gaps where a message sits unanswered.
Linh Tran
Assigned to Mai
Phuc Nguyen
Unassigned
Talk to an expert
Huy Nguyen (David), Founder & CEO
Ask how many seats your shop needs, or how assignment works with your current team.
How it works
- Connect your number. WaCRM connects through Meta's Embedded Signup with coexistence (see Quick Setup).
- Add your team. Invite staff as seats on your plan; each gets their own login.
- Assign conversations. A new chat lands unassigned and visible to everyone; anyone can claim it or you can assign it by role.
- Track status. Open, assigned and resolved states keep the inbox from turning into an unsorted pile.
What you get
- Shared visibility: no conversation exists only on one person's phone.
- Assignment and reassignment, including handing a chat to a different staff member mid-conversation.
- Full message history per contact, so a new staff member can see the full context before replying.
- Works alongside AI assist's reply suggestions and conversation summaries.
Frequently asked questions
Can more than one person reply from the same WhatsApp number?
Yes. The team inbox is the reason to move past the phone app: every assigned staff member can see and reply to conversations from the one connected number, with no risk of double-replying since each chat shows who is handling it.
What happens to a chat nobody is assigned to?
It stays in the inbox as unassigned and visible to the whole team until someone picks it up or it is assigned manually, so nothing silently disappears.
Does the team inbox work with the phone app at the same time?
Yes — coexistence keeps the WhatsApp Business app working on your phone while your team also uses the inbox from the same number. See the Keep your phone app page.
Related
Give your team one shared inbox
Request early access and we will set up your first staff seats as part of onboarding.