# WaCRM — full text

WaCRM is a WhatsApp CRM for online shops on Shopify, Wix, WooCommerce and web-to-print: a team inbox, AI reply help for staff, and order automation, built on the WhatsApp Business Platform (Cloud API) with coexistence so the WhatsApp app keeps working on the phone. WaCRM is a product of Netbase JSC and is not affiliated with or endorsed by Meta or WhatsApp LLC. A person opens your workspace and connects your number with you; early access requests get a reply within one working day.

## Pricing

14-day trial, no card required. Yearly billing pays 20% less than monthly. No free-forever plan. Messages are billed by Meta directly at Meta's own price — 0% markup from WaCRM. Plans are billed by PayPal invoice during early access.
- Starter: $29/month ($23/month yearly) — 1 WhatsApp number; 2 seats; Coexistence with the WhatsApp app; Team inbox; 2,000 contacts; Broadcast; 5 starter templates; 200 AI replies/month.
- Growth: $79/month ($63/month yearly) — 1 WhatsApp number; 5 seats; 10,000 contacts; Store connector (early access); Order automation (early access); Segments; 1,000 AI replies + summaries/month.
- Pro: $179/month ($143/month yearly) — 3 WhatsApp numbers; 15 seats; Unlimited contacts; Flow builder (early access); API + webhooks (planned); Message cost reports (early access); 5,000 AI replies/month; Priority support.
- Agency: $299/month ($239/month yearly) — 10 client workspaces; White label (early access); Set your own resale price; Extra workspace $19/month.

## Features

- [Team inbox](https://wacrm.co/features/team-inbox/): assign WhatsApp chats to staff on one shared number. Works today.
- [Keep your phone app](https://wacrm.co/features/keep-your-phone-app/): coexistence keeps the WhatsApp Business app working on the phone. Works today.
- [Order automation](https://wacrm.co/features/order-automation/): confirmation, COD check, delivery, abandoned cart. Early access; manual setup via Setup Commerce today.
- [AI assist](https://wacrm.co/features/ai-assist/): reply suggestions and conversation summaries for staff, never an autonomous chatbot. Works today.
- [Broadcasts & templates](https://wacrm.co/features/broadcasts-templates/): segments and Meta-approved templates. Works today.

## Integrations (early access)

- [Shopify](https://wacrm.co/integrations/shopify/): target January 2027.
- [Wix](https://wacrm.co/integrations/wix/): target January 2027.
- [WooCommerce](https://wacrm.co/integrations/woocommerce/): target February 2027.
- [Chrome sidebar](https://wacrm.co/integrations/chrome/): target January 2027.
Until each connector ships, the WaCRM team connects a store manually as part of Setup Commerce.

## Services

- [Quick Setup](https://wacrm.co/services/quick-setup/) — $149, 48 hours: connect/create WABA, business verification, display name, coexistence, 5 templates, 30-minute training.
- [Setup Commerce](https://wacrm.co/services/setup-commerce/) — $449, 3-5 days: Quick Setup plus store connection, 10 order templates, basic automation, chat button.
- [Done-for-you / Migration](https://wacrm.co/services/done-for-you/) — from $1,200, 1-3 weeks: migration, contact import, custom flows, AI trained on your catalogue, CRM/ERP integration.
- [Campaign management](https://wacrm.co/services/campaign-management/) — $299/month: 4 broadcasts a month, template writing, quality rating watch, report.
- [Custom development](https://wacrm.co/services/custom-development/) — quoted per project: booking, service and order flows, CRM/ERP integration, apps, AI agent connections.
- Restricted number or refused verification rescue — $99 each.

## Solutions

- [Online shops](https://wacrm.co/solutions/online-shops/): Shopify, Wix, WooCommerce shops.
- [Print & web-to-print shops](https://wacrm.co/solutions/print-shops/): quote-to-delivery conversations in one inbox.
- [Agencies](https://wacrm.co/solutions/agencies/): 10 client workspaces, white label (early access), own resale price.

## Guides

### Abandoned Cart Messages and Opt-in Rules
https://wacrm.co/guides/abandoned-cart/
A WhatsApp reminder about an abandoned cart can bring back a sale a simple email would miss, but it only works if the customer has actually opted in to receive messages from your business on WhatsApp — sending one to a number collected only for order processing risks your quality rating and breaks WhatsApp's own rules. This guide covers the opt-in requirement and how to write a reminder that helps rather than annoys.

### COD Confirmation on WhatsApp
https://wacrm.co/guides/cod-confirmation/
Cash-on-delivery orders fail more often than prepaid ones, usually because the customer forgot, changed their mind, or never really intended to pay on arrival. A short WhatsApp confirmation message before dispatch — asking the customer to confirm the order is still wanted — catches most of these before a courier is sent out for nothing.

### Getting WhatsApp Templates Approved
https://wacrm.co/guides/template-approval/
Any WhatsApp message sent outside an active 24-hour conversation — order updates, delivery notices, broadcasts — must use a template Meta has approved in advance. This guide explains how template review works, the most common reasons a template gets rejected, and how to write one that passes the first time.

### How to Connect a Number with Embedded Signup
https://wacrm.co/guides/embedded-signup/
Embedded Signup is Meta's own flow for linking a phone number to the WhatsApp Business Platform without leaving the app you're signing up in. This guide walks through what happens during Embedded Signup, what Meta verifies along the way, and what to have ready so your number connects on the first try.

### Keep the WhatsApp Business App and the API Together
https://wacrm.co/guides/coexistence/
Coexistence lets a WhatsApp Business number stay active in the phone app while the same number also connects to the WhatsApp Business Platform through WaCRM. Most day-to-day use keeps working, but a few behaviours change once a second system shares the number — this guide covers what to expect and what to do if the phone is lost or reset.

### The 1,000 Free Service Messages Rule
https://wacrm.co/guides/free-service-messages/
From 1 October 2026, Meta gives every WhatsApp Business phone number 1,000 free service messages a month before per-message billing starts — but delivery beyond that free tier only works once a payment method is on file at Meta. This guide explains the rule and walks through adding a payment method so your messages don't silently stop sending.

### WhatsApp Message Prices by Country
https://wacrm.co/guides/message-pricing/
WhatsApp message fees are paid directly to Meta, not to WaCRM — WaCRM applies 0% markup. Prices are billed per delivered message since 1 July 2025, vary by the recipient's country and the message category (Marketing, Utility, Authentication, or Service), and change periodically, so always check Meta's own current rate card before relying on a number for a business decision.

## Legal

- [Terms](https://wacrm.co/legal/terms/)
- [Privacy](https://wacrm.co/legal/privacy/)
- [Data deletion](https://wacrm.co/legal/data-deletion/)
- [DPA](https://wacrm.co/legal/dpa/)
- [Acceptable use](https://wacrm.co/legal/acceptable-use/)
- [Refund policy](https://wacrm.co/legal/refund/)
- [Disclaimer](https://wacrm.co/legal/disclaimer/)

## Contact

- [Sales email](mailto:sales@wacrm.co)
- [Support email](mailto:support@wacrm.co)
- [Privacy email](mailto:privacy@wacrm.co)
- [WhatsApp](https://wa.me/84937869689): +84 937 869 689, Huy Nguyen (David), Founder & CEO.