Connect WaCRM without giving up your phone
WaCRM connects your number through Meta's Embedded Signup with coexistence: your WhatsApp Business app keeps working on your phone, and your team gets a shared inbox on the same number through the Cloud API at the same time. You are not moving to a new number and you are not locked out of the app you already know.
Updated
Tested on our own number — works today
No new phone number required
Phone app and team inbox both stay active
Set up as part of Quick Setup, in 48 hours
Why coexistence matters
Most tools that connect a WhatsApp number to a CRM ask you to give up the phone app entirely, moving your number onto the Cloud API alone. That is a hard trade for a small shop where the owner still wants to glance at WhatsApp from their phone, or where a second number isn't practical. Meta's Embedded Signup with coexistence avoids that trade: the phone app and the Cloud API connection both stay active on the same number.
Talk to an expert
Huy Nguyen (David), Founder & CEO
Ask what coexistence looks like for your specific phone and current setup.
How it works
- Embedded Signup. You connect your number to WaCRM through Meta's official Embedded Signup flow, which we run for you as part of Quick Setup.
- Coexistence turns on. Your number keeps working in the WhatsApp Business app on your phone.
- Team inbox activates. WaCRM starts receiving and sending through the Cloud API, so your team can work alongside the phone app.
What to check before you connect
- Which staff still need the phone app, and which move fully to the inbox.
- Business verification status with Meta — Quick Setup includes this step.
- What changes if the phone is reset — covered step by step in the coexistence guide.
Frequently asked questions
Will I lose my chat history when I connect?
Coexistence is designed to keep your existing number and recent chat history working in the WhatsApp Business app. See the coexistence guide for exactly what carries over and what to check before you connect.
Can I still use the phone app for anything?
Yes — with coexistence, the phone app keeps working for you or other staff who prefer it, while WaCRM gives the rest of the team a shared inbox on the same number.
What happens if my phone is lost or reset?
The guide covers this directly: your number stays connected to WaCRM through the Cloud API regardless of the phone, but there are steps to take before resetting a device to avoid confusion. See the coexistence guide.
Related
Connect your number without losing the app
Quick Setup connects your number with coexistence in 48 hours, done by a person.